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Refund Policy

Last updated: September 3, 2026

Refund Policy Overview

ORVEXA operates on a pre-paid Credits model. Consumed Credits are non-refundable. You may be eligible for a refund of unused Paid Credits under the terms outlined in this policy. Refunds are processed within 5-10 business days after approval.

Classification of Credits

Credits are classified as Paid Credits (purchased with fiat currency) or Bonus Credits (promotional or compensatory). Paid Credits never expire and the unused portion is refundable. Bonus Credits have no cash value, and are non-refundable, non-transferable, and non-withdrawable.

Non-Refundable Items

The following items are non-refundable:

  • API usage fees already consumed
  • Bonus Credits, promotional Credits, or compensatory Credits
  • Custom enterprise agreements
  • Fees for third-party services or integrations
  • Taxes and government levies
  • Fees for dedicated IP addresses or static resources
  • Fees for professional services or consulting
  • Fees for data transfer or bandwidth overages
  • Fees for add-ons or one-time purchases
  • Any other fees explicitly marked as non-refundable

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Service outage Service outage lasting more than 24 hours
  • Billing error Billing error resulting in overcharge
  • Duplicate payment Duplicate payment made by mistake

Compensation

In certain cases, we may offer compensation in the form of service credits or discounts, at our sole discretion. Such compensation does not affect your statutory rights.

How to Request a Refund

To request a refund of unused Paid Credits, contact our support team at hello@orvexaproject.com. Include your account email, the transaction ID, and the reason for the request. We will review and respond within 5 business days.

Payment Provider Refund Timelines

  • Stripe or PayPal Payments are processed securely through Stripe or PayPal.
  • original payment method Refunds are issued to the original payment method.
  • PayPal refunds are processed within 5-10 business days. PayPal payments are refunded to the original PayPal account within 5-10 business days.
  • Bank transfer refunds are processed within 7-14 business days. Bank transfers are refunded to the original bank account within 7-14 business days.

Currencies

Refunds are processed in the original currency of payment. If the original currency is not supported, the refund will be issued in USD at the exchange rate on the date of refund.

Exceptions

Refunds will not be provided for: (a) Credits that have been consumed, (b) Bonus or promotional Credits, (c) violations of our Terms of Service, (d) requests made after the applicable refund period, or (e) any other circumstances as determined by us.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Service after changes constitute acceptance of the updated policy.